Last updated: 2026-10-19
These terms apply to the Lexi Mind website, our counselling services and the rental of Lexi Space. By booking a service or using this website, you confirm that you have read and agree to these terms.
1. Nature of the service
Lexi Mind provides psychological counselling. It is not medical diagnosis, psychiatric treatment or a prescription service, and it does not replace assessment or treatment by a doctor or psychiatrist. If your situation needs medical or psychiatric care, your counsellor may recommend that you seek that support.
2. Emergencies
Lexi Mind does not provide 24-hour crisis support. In a psychological or psychiatric emergency, contact immediately:
- Ambulance / emergency medical services: 995
- Singapore Mental Health Helpline (24 hours): 6389 2222
- Police / emergency assistance: 999
If you need urgent psychiatric help, go to the nearest hospital emergency department.
3. Booking and fees
You can book through Cal.com, WhatsApp or email. Fees are as listed on our fees page. Payment method and timing are confirmed when you book.
4. Rescheduling, cancellation and no-shows
- Please give at least 24 hours' notice to reschedule or cancel.
- Late cancellations, and missed appointments without notice, are charged 50% of the session fee.
5. Online sessions
Online sessions take place by video. Please join from a private, quiet place with a stable internet connection. Neither party may record a session without the other's agreement. Your counsellor will consider whether online counselling suits you. If local support would serve you better where you live, they may suggest local resources.
6. Confidentiality
Sessions are confidential. The exceptions are set out in our Privacy Policy and in the informed consent form you sign before your first session.
7. Written materials
If you need a written plan, clinical summary, assessment report or professional communication with a third party, please ask at least 5 working days in advance.
8. Website content
Articles and information on this website are general mental health information, not professional advice for your situation. The content is original to Lexi Mind and may not be republished or used commercially without written permission.
9. Lexi Space rental
Rates are listed on the Lexi Space page. The date and time, number of attendees, purpose and fee for each booking are as confirmed in writing by both parties.
10. Limitation of liability
To the extent permitted by law, Lexi Mind is not liable for indirect loss arising from the use of this website's content, or from interruptions to third-party services such as booking, messaging or video platforms.
11. Governing law
These terms are governed by the laws of Singapore.
12. Changes
We may update these terms from time to time. The current version will always be on this page, with its last updated date. Questions: info@yuxin.sg.